Operations Analyst
Operations
Kolkata
India
4-6 years
Teleminds Infotech Pvt Ltd
o Lead initiative to design, collect and standardise all process documentation for Operations functions
o Responsible for all Exec, Sales & Operational reporting (including churn analysis, conversion rates, lead source effectiveness etc)
o Collate iD4me Performance reporting
o iD4me performance trend analysis
o iD4me Customer usage tracking
o Assist Head of Operations coordinating accurate and timely reporting on the various functions of operations, including the weekly SOW pack
Data Quality
o Work closely with the CRM Manager and other relevant stakeholders to ensure internal system integrations are optimised and working as expected
o Conduct regular reviews, in conjunction with CRM Manager, to ensure data quality of CRM is maintained and aligned with other core systems (iD4Me, Auth0, Stripe, Paypal etc)
Marketing Reporting & Analysis
o Track & report on EDM performance
Successful candidates must have:
o Strong English communication skills, both written and verbal
o Previous experience in a customer facing support or similar position is highly advantageous
o Experience and or exposure to using HubSpot or a similar CRM tool
o Intermediate (or better) excel skills
o Previous experience in reporting and/or data analysis
o Experience working in tableau / power BI highly regarded
o Ability to multi-task and work under pressure
o Able to work within and contribute to a team environment
o Willingness to work onsite
o Flexibility to take on ad hoc tasks and learn as you go
o Experience of working with data and knowledge of appropriate handling of sensitive information relating to individuals is highly advantageous
o Experience of working in the Real Estate or Property sectors is highly advantageous